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Services
 
Application Development and Management:
 
Application Development
Application Development Services offered by help streamline business processes, systems and information. Fusion Plus has a well-defined application development process, which comprises the complete System Development Life Cycle (SDLC) from defining the technology strategy formulation to deploying, production operations and support.
 
Salient Features of Application Development Services
» Flexible and Customizable.
» Industry driven best practices.
» Knowledgebase and reusable components repository.
» Compliant with CMMI and ISO standards
» Mandatory induction training to all associates
» Ensure process integration with customers at project initiation
 
The components of Application Development are outlined below.
» Project Management Framework
» Development Life Cycle Model
» Tools and Techniques
 
Project Management
The Project Management Framework is consistent with, and based upon, The Project Management Body of Knowledge (PMBOK), developed by the Project Management Institute. The Framework organizes project management into tightly integrated, repeatable phases that take place throughout a project’s life cycle - initiation, planning, execution, control and closeout.
 
Development Life Cycle Model
Unified Delivery Model (UDM) is an iterative process framework consisting of best practices applicable to all practices within Horizon. It consists of 5 phases; Define->Discover->Design->Develop->Deploy as depicted below. These phases have proven to deliver optimized On-site/Offshore delivery with Time & Material and Fixed-price contracts.
 
Tools and Techniques
The tools and techniques used in our Application Development methodology are listed below:
 
» Document Management System (DMS)
» Version Control (VSS)
» Metrics Management (AutoProme)
» Bug Tracker and Time Tracker
 
Application Management Services
With the growing concern of handling multiple landscape systems, We offers a universal & integrated approach to Application Management Services (AMS), through our highly qualified teams with expertise in verticals and multiple technology disciplines. Through technological innovations from competency centers, in-depth industry knowledge of Business Consulting Services and strategic partnerships, we help manage and improve the business processes of our customers. A long term roadmap of application maintenance and system integration with proven methodologies, tools and value added services have laid the foundation for success of our AMS offerings.
 
Fusion Plus consist experienced professionals who use a well-defined set of assessment, transition and long-term support processes to provide efficient and cost-effective support through our Managed Services Center. By following these processes, we attain a thorough understanding of the customer's environment and business processes. Our assessment processes are designed to gather information about the complex business scenarios that have been implemented. During the transition process, knowledge about the customer's processes is collected, our web-based support portal is deployed and service levels are identified and agreed to. Our long-term support processes ensure the ongoing optimization of the client's ERP environment and timely resolution of issues or problems.
 
Fusion Plus believes in accountability for meeting Service Level Agreements (SLA) negotiated as part of the overall contract with its customers. we monitor performance with an Industry standard tool and provides monthly reports to the designated customer representative.
 
Virtually every type of application, like legacy mainframe systems to Web-based and custom applications, clubbing the "off-the-shelf" solutions from leading vendors like SAP, Oracle, PeopleSoft, Siebel Systems and Cognos is addressed with our experience and in-depth understanding of various Landscapes.
 
Fusion Plus' Value Proposition to AMS customers
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Unique partnership model that helps create a strategic plan to align IT investments with business objectives
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Our commitment towards achieving the Service Level Agreements helps meet the response and resolution times and improve the processes through Standardizing and streamlining the application portfolio
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Our process maturity in handling service requests through a most comprehensive governance structure supported by tools and technologies helps in effective monitoring and control Our vertical industry practice leaders leverage their expertise and knowledge of the business challenges of your industry thoroughly.
» Greater efficiency in maintenance and operation of Enterprise wide applications, hence increasing the ROI
» Reduce total cost of ownership for application management by 30-40 percent.
» Improve maintenance support and enhancement productivity by 20-40 percent